Privacy Policy

1. Accessing our website

When you visit our website, our servers temporarily save every access in a log file. The following technical data, as with every connection to a web server, is recorded without your intervention and stored by us until it is automatically deleted after 50 months at the latest:

  • the IP address of the requesting computer,
  • the name of the owner of the IP address range (usually your Internet access provider),
  • the date and time of access,
  • the website from which access was made (referrer URL), possibly with the search word used,
  • the name and URL of the file accessed,
  • the status code (e.g. error message),
  • the operating system of your computer,
  • the browser you are using (type, version, and language),
  • the transmission protocol used (e.g. HTTP / 1.1) and
  • possibly your username from a registration/authentication.

This data is collected and processed for the purpose of enabling the use of our website (establishing a connection), ensuring system security and stability on a permanent basis, and enabling the optimization of our website as well as for internal statistical purposes. 

The IP address is also evaluated together with the other data in the event of attacks on the network infrastructure or other unauthorized or improper use of the website for information and defence purposes and, if necessary, used in the course of criminal proceedings for identification and for civil and criminal action against the users concerned.

2. Data related to the application process

In addition to the salutation, last name, first name, the usual correspondence data such as a postal address, email address, and telephone numbers are stored in the applicant database during the application process. In addition, all documents submitted by you in connection with the application are recorded. This data is saved, evaluated, processed, or forwarded exclusively as part of your application. 

 3. Use of our contact forms

You have the option of using a contact form to contact us. The following information is required for this:

  • Salutation
  • First and Last Name
  • E-mail address
  • Phone number
  • Street and number
  • Postcode
  • place
  • country

We only use the necessary and voluntary data in order to answer your contact request in the best possible and personalized manner. 

4. Registration for a newsletter
You can subscribe to newsletters on our website. Registration is required for this. The following data must be submitted during registration:

  • E-mail address

The data to be submitted as part of the registration are necessary for data processing. In addition, you can voluntarily provide further data. We process this data exclusively in order to personalize the information and offers sent to you and to better align them with your interests.

By registering, you give us your consent to the processing of the data provided for the regular sending of the newsletter to the address you provided and for the statistical evaluation of user behaviour and the optimization of the newsletter. 

At the end of each newsletter, there is a link that you can use to unsubscribe from the newsletter at any time. As part of the deregistration, you can voluntarily tell us the reason for the deregistration. After unsubscribing, your personal data will be deleted. Further processing takes place only in an anonymized form to optimize our newsletter.

5. Opening a customer account
Orders can be placed on A customer account can be opened for this. When registering for a customer account, we collect the following data:

  • First and Last Name
  • company
  • E-mail address
  • Phone number
  • password

The data collected as well as other data you voluntarily provide is for the purpose of providing you with password-protected direct access to your basic data stored by us. You can view your previous and current bookings or manage or change your personal data.

6. Cookies

Cookies help in many ways to make your visit to our website easier, more pleasant, and more meaningful. Cookies are information files that your web browser automatically saves on your computer's hard drive when you visit our website.

In general, we use cookies to analyze interest in our website and to improve the user-friendliness of our website. You can always access our website without cookies. If you want to use our website fully or comfortably, you should, however, accept those cookies that enable the use of certain functions.

By using our website, you consent to the use of these cookies insofar as cookies are accepted according to your browser settings. Most browsers are set by default to accept all cookies. However, you have the option of setting your browser so that cookies are displayed before they are saved, only certain cookies are accepted or rejected, or cookies are generally rejected.

We would like to point out that changes to settings only affect the respective browser. If you use different browsers or change the device, the settings must be made again. You can also delete cookies from your storage medium at any time. For information on the cookie settings, how to change them, and how to delete them, please refer to the help function of your web browser.

7. Tracking tools

7.1  General
We use the web analytics service provided by Google Analytics for the purpose of designing and continuously optimizing our website. In this context, pseudonymized usage profiles are created and small text files that are stored on your computer ("cookies") are used. The information generated by the cookie about your use of this website is transmitted to the servers of the providers of these services, stored there and processed for us. In addition to the 1 data we may receive the following information:

  • Navigation path that a visitor takes on the site
  • Length of stay on the website or subpage,
  • the subpage on which the website is left,
  • the country, region or city from which it is accessed,
  • Device (type, version, colour depth, resolution, width, and height of the browser window) and
  • Returning or new visitor.

The information is used to evaluate the use of the website, to compile reports on website activities and to provide other services related to website and internet use for the purposes of market research and the needs-based design of this website. This information may also be transferred to third parties if this is required by law or if third parties process this data on behalf.

7.2 Google Analytics
Google Analytics is provided by Google Inc., a company of the holding company Alphabet Inc, based in the USA. Before the data is transmitted to the provider, the IP address is shortened by activating IP anonymization ("anonymizeIP") on this website within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The anonymized IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. The full IP address will only be transmitted to a Google server in the USA and abbreviated there in exceptional cases. In these cases, we use contractual guarantees to ensure that Google Inc. maintains an adequate level of data protection. According to Google Inc.

Further information about the web analysis service used can be found on the Google Analytics website. Instructions on how you can prevent the processing of your data by the web analysis service can be found at

8. Right to information, correction, deletion and restriction of processing; Right to data portability

You have the right to request information about the personal data that we store about you. In addition, you have the right to correct inaccurate data and the right to have your personal data deleted, insofar as this does not conflict with any statutory retention requirement or a permit that allows us to process the data.

You can reach us for the aforementioned purposes via the email address We can, at our own discretion, request proof of identity for processing your requests.

9. Data security

We use suitable technical and organizational security measures to protect your personal data stored by us against manipulation, partial or complete loss and against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

You should always treat your access data confidentially and close the browser window when you have finished communicating with us, especially if you use the computer together with others.

We also take internal data protection very seriously. Our employees and the service companies commissioned by us have been committed by us to secrecy and to comply with data protection regulations.

10. Right to lodge a complaint with a data protection supervisory authority

You have the right to complain to a data protection supervisory authority at any time.

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